Website Privacy Policy
Ruchama
Website: www.ruchama.co.za
1. Purpose of this Policy
Ruchama is committed to protecting the privacy of all individuals who visit our website or submit personal information through it.
This Policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
By using this website, you consent to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following information when you visit or interact with our website:
Information you voluntarily provide through contact forms, case review submissions, or email communication (e.g., name, contact details, documents).
Technical data automatically collected by our hosting service (e.g., IP address, browser type, and anonymous usage statistics) to help us improve site functionality and security.
We do not use cookies for advertising or tracking purposes.
3. How We Use Your Information
Information collected through this website is used only for legitimate and lawful purposes, including:
Responding to your enquiries or requests for assistance;
Processing case review submissions;
Administrative and reporting purposes relating to our mandate; and
Maintaining and improving website security and functionality.
We will not sell, rent, or disclose your personal information to third parties without your consent unless required by law.
4. Third Party Information
If you submit third party information through this website, your information will be processed in accordance with Ruchama’s confidentiality policy, including additional protections of data concerning vulnerable citizens.
5. Data Storage and Security
All personal data submitted through our website is stored securely.
We use encrypted and password-protected systems to safeguard information.
Access is restricted to authorized Ruchama personnel only.
Data is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
6. Your Rights under POPIA
You have the right to:
Request access to your personal information held by the Ruchama;
Ask for correction or deletion of your data where appropriate;
Withdraw your consent for future processing; and
Lodge a complaint with the Information Regulator of South Africa if you believe your data has been mishandled.
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
7. Links to Other Websites
Our website may include links to other websites.
Ruchama is not responsible for the privacy practices or content of any external websites. We encourage you to review their privacy policies when visiting them.
8. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in law or practice.
The latest version will always be available on our website.
Last updated: 03/03/2026
9. Contact Information
Information Officer
Ruchama
Email: support@ruchama.co.za
To exercise these rights, contact us at: support@ruchama.co.za